Privacy Policy
This Privacy Policy explains how Spaceven collects, uses, discloses and protects your personal information when you visit our website, make a purchase, or interact with us through any of our official channels.
1. Information We Collect
1.1 Information you provide
We collect information you submit directly, such as your name, email address, phone number, billing and shipping address, and payment-related details shared during checkout (processed via secure payment gateways).
1.2 Automatically collected data
When you browse our website, we may automatically collect technical data such as IP address, device type, browser type, operating system, pages viewed, time spent and referring URLs through cookies and similar technologies.
1.3 Marketing & communication preferences
If you subscribe to our newsletter, request a quote or opt in to receive updates, we store your communication preferences and contact details to send you relevant information about Spaceven.
2. How We Use Your Information
2.1 Order processing & service delivery
We use your information to process and fulfill orders, arrange delivery and installation, provide customer support, handle returns or warranty claims, and communicate about your purchase.
2.2 Personalization & experience improvement
We may use your browsing behavior, purchase history and interactions to improve our website, refine our product offerings, and personalize content, recommendations and promotions.
2.3 Marketing communications
With your consent, we may send emails, SMS or messages about new collections, offers, events or updates from Spaceven. You can opt out of marketing communications at any time using the unsubscribe link or by contacting us.
2.4 Legal, security & fraud prevention
We may use and retain certain information to comply with legal obligations, enforce our terms, protect our rights, and detect or prevent fraud, misuse or security incidents.
3. Cookies & Tracking Technologies
3.1 Use of cookies
Our website may use cookies, pixels and similar technologies to enable core functionality, remember your preferences, analyze site performance and support marketing campaigns.
3.2 Managing preferences
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality or performance of the Spaceven website.
4. Sharing of Information
4.1 Service providers
We may share personal information with third-party service providers who assist us with payment processing, logistics, installations, customer support, analytics and marketing, solely for the purpose of delivering these services.
4.2 Legal requirements
We may disclose information if required by law, court order, regulatory request, or to protect the rights, property or safety of Spaceven, our customers or others.
4.3 Business transfers
In the event of a merger, acquisition, restructuring or sale of assets, customer information may be transferred as part of that transaction, subject to applicable data protection laws.
5. Data Security & Retention
5.1 Security measures
Spaceven uses reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
5.2 Data retention
We retain personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or regulatory reasons).
6. Your Rights & Choices
6.1 Access, update & correction
You may request access to the personal information we hold about you, and ask to correct or update inaccurate or incomplete details, subject to reasonable verification.
6.2 Withdrawal of consent
Where processing is based on consent, you may withdraw your consent at any time for future processing, including opting out of marketing communications.
6.3 Deletion & restriction
Subject to applicable law, you may request deletion or restriction of certain personal data. Some information may need to be retained to comply with legal or contractual obligations.
7. Third-Party Links
The Spaceven website may contain links to third-party sites, apps or services. This Privacy Policy does not apply to those properties, and Spaceven is not responsible for their content, security or privacy practices. You are encouraged to review the privacy policies of any third-party services you use.
8. Children’s Privacy
Spaceven does not knowingly collect personal information from children below the age permitted under applicable law. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
9. Updates to This Policy
Spaceven may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technology. The updated version will be posted on this page with a revised “Last updated” date, and will take effect from the date of publication.
10. Contact Us
For questions, concerns or requests related to this Privacy Policy or your personal information, please contact the Spaceven customer experience team using the contact details provided on our website.