Shipping, Returns & Refund Policy

This Shipping, Returns & Refunds Policy explains how Spaceven handles delivery, order changes, returns and refunds for purchases made through our website and other official channels, in line with common standards followed by premium furniture and home décor brands.

Shipping & Delivery

Serviceable locations

Spaceven currently delivers to major cities and select pincodes across India through logistics partners experienced in handling high–value furniture shipments.

Dispatch timelines

Most Spaceven products are made-to-order. Estimated dispatch timelines are displayed on the product page and typically range from 3–8 weeks, depending on design complexity, customization and order volume.

Delivery appointments

Once your order is ready, our team or delivery partner will contact you to schedule a delivery date and time slot. Customers are responsible for ensuring building permissions, lift access and entry clearances are arranged before the scheduled delivery.

Shipping charges

Shipping and handling charges, if applicable, are calculated at checkout based on order value, product category and delivery location. Any additional local charges such as entry taxes, parking fees or society charges are payable directly by the customer.

Assembly & installation

Products that require installation are assembled by authorized technicians or delivery partners at the time of delivery, unless stated otherwise. Wall mounting or electrical work may incur additional charges and must comply with local building regulations.

Order Changes & Cancellations

Order modifications

Because Spaceven furniture is often made-to-order, change requests for size, finish or configuration are only accepted within a short window (usually 24–48 hours) after order confirmation, and are subject to feasibility.

Cancellations before dispatch

Ready-to-ship items may be eligible for cancellation before dispatch. Custom and made-to-order pieces generally cannot be cancelled once production has started, which aligns with standard practice for luxury and bespoke furniture brands.

Cancellations after dispatch

Orders cannot be cancelled once dispatched from our warehouse. Refusal to accept delivery will be treated as a return, and two-way freight and handling charges may be deducted from any eligible refund.

Returns & Replacements

Return eligibility

Due to the nature of custom and large-format furniture, Spaceven accepts returns only in cases of manufacturing defects, transit damage or if an incorrect product has been delivered, which is consistent with policies followed by most high–end furniture retailers.

Non-returnable items

• Made-to-order or customized products, including special finishes and non-standard sizes.
• Products that have been used, soiled, damaged or altered after delivery.
• Items not returned in original condition with packaging, labels and accessories.

These exclusions help protect the quality and integrity of premium furniture and prevent damage or misuse.

Reporting damage or defects

Customers are requested to inspect the packaging and product at the time of delivery. Any visible damage, shortage or defect must be noted on the delivery acknowledgment and reported to Spaceven customer support with photographs within 24–48 hours of delivery.

Evaluation & resolution

Once an issue is reported, our quality team will review the details and may request additional photos, videos or an on-site inspection. After verification, Spaceven may offer repair, replacement of parts, full product replacement or, in exceptional cases, a refund, similar to standard warranty resolutions in the furniture industry.

Return shipping

Where a physical return or pickup is required, Spaceven will coordinate logistics. If the issue is confirmed as a manufacturing defect or transit damage, return shipping is usually borne by Spaceven; otherwise, two-way freight and handling may be charged to the customer.

Refunds

Mode of refund

Approved refunds are processed to the original payment method wherever possible, which is the standard approach adopted by most e-commerce and furniture brands.

Refund timelines

After the returned item is received and inspected, refunds are typically initiated within 7–21 working days, depending on the payment gateway and bank processing timelines.

Deductions

Where applicable, Spaceven may deduct charges such as original shipping, return freight, installation costs, usage-related depreciation or restocking fees, especially in cases not related to defects or transit damage.

Exceptions & Material Characteristics

Natural variations

Variations in wood grain, texture, knots, color and slight shade differences are natural characteristics of materials and are not considered defects, in line with accepted standards for premium solid wood and veneer furniture.

Color differences

Actual product color may vary slightly from images shown on screens due to lighting, photography and individual display settings; such minor differences are generally not eligible for returns or refunds on furniture websites.

Warranty support

Post-delivery issues that fall under the warranty terms for a specific Spaceven product will be handled through repair or replacement of the affected components, as outlined on the respective product page or invoice.

Contact

For questions about this Shipping, Returns & Refunds Policy or to initiate a request, please reach out to the Spaceven customer experience team using the contact details provided on our website. Clear communication and documented requests are recognized as best practices for smooth return and service handling in the furniture category.